Terms and Suspension Policy

1. Acceptance of Terms

• Explanation: By registering and using the matrimonial site, users agree to abide by these terms and conditions. This agreement forms a contract between the user and the site, outlining the rights and responsibilities of both parties.

2. Eligibility Criteria

• Explanation: Users must meet specific eligibility criteria, such as being at least 18 years old and legally single, divorced, widowed, or legally separated. This ensures that the platform is used for its intended purpose of finding legitimate matrimonial matches.

3. Account Registration

• Explanation: Users must provide accurate and truthful information during the registration process. This includes personal details, contact information, and a valid email address. Accurate registration details are essential for verifying user identities and maintaining the platform's integrity.

4. User Obligations

• Explanation: Users are obligated to use the site in a lawful, respectful, and responsible manner. They must adhere to all posted guidelines and policies, ensuring a safe and respectful environment for all members.

5. Content Ownership and Responsibility

• Explanation: Users retain ownership of the content they post but grant the site a license to use, display, and distribute this content. Users are responsible for ensuring that their content does not violate any laws or third-party rights.

6. Privacy and Data Protection

• Explanation: The site will handle users' personal data in accordance with its Privacy Policy. Users must consent to this data handling as a condition of using the site. Privacy policies protect users' information and outline how data is collected, used, and stored.

7. Prohibited Activities

• Explanation: Users must not engage in activities such as spamming, harassment, solicitation of money, posting offensive content, or any illegal activities. Prohibited activities are clearly outlined to prevent misuse of the platform.

8. Dispute Resolution

• Explanation: In case of disputes, users must first attempt to resolve issues through the site's customer support. If unresolved, the site may require mediation or arbitration. This ensures disputes are handled fairly and efficiently.

9. Modification of Terms

• Explanation: The site reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the site signifies acceptance of the updated terms. This allows the site to adapt to changing legal or operational requirements.

Suspension and Termination Policy

1. Grounds for Suspension or Termination

• Explanation: User accounts may be suspended or terminated for violating the terms of use, such as providing false information, engaging in prohibited activities, or displaying abusive behavior. Clearly defined grounds for suspension ensure transparency and fairness.

2. Investigation Process

• Explanation: Upon receiving reports of misconduct, the site will conduct a thorough investigation. Users may be required to provide additional information or clarification during the investigation. An investigation process ensures that actions taken are based on verified information.

3. Immediate Suspension

• Explanation: In cases of severe violations, such as threats, harassment, or fraudulent activity, the site may immediately suspend the user account to prevent further harm. Immediate suspension protects other users from potential harm.

4. Notice of Suspension or Termination

• Explanation: Users will be notified of any suspension or termination actions via email or through their account. The notice will include the reason for the action and any steps the user can take to appeal the decision. Providing notice ensures users are informed of the reasons and have an opportunity to respond.

5. Appeal Process

• Explanation: Suspended or terminated users have the right to appeal the decision by contacting customer support and providing relevant information or evidence. The appeal will be reviewed, and a final decision will be communicated to the user. An appeal process provides a fair opportunity for users to contest decisions.

6. Reactivation of Account

• Explanation: If a suspension is lifted, the user's account will be reactivated, and they will be notified accordingly. Reactivation may include specific conditions or requirements to prevent future violations. This ensures that reactivated accounts comply with site policies moving forward.

7. Permanent Termination

• Explanation: In cases of repeated or severe violations, the site may permanently terminate the user account. Permanent termination is reserved for the most serious offenses to maintain the platform's integrity.

8. Data Retention Post-Termination

• Explanation: Even after account termination, the site may retain certain data as required by law or for legitimate business purposes. This ensures compliance with legal obligations and helps prevent misuse.

9. Refund Policy

• Explanation: Users whose accounts are terminated for violating terms are not eligible for refunds of any subscription fees. This policy is designed to discourage violations and ensure fairness to compliant users.

10. Responsibility for Interactions

• Explanation: Users are solely responsible for their interactions with other members. The site does not conduct background checks on users and cannot guarantee the authenticity of members. Users must exercise caution and conduct their due diligence in interactions.

11. Changes to Suspension Policy

• Explanation: The site reserves the right to update the suspension policy. Users will be informed of significant changes, which will be effective immediately upon notification. This allows the site to adapt to new challenges and legal requirements.