Policy Details|Vivah Matrimony

1. Payment Methods

Explanation: The website accepts various payment methods to ensure convenience and accessibility for users. Accepted payment methods include:
Credit Cards and Debit Cards: Major cards such as Visa, MasterCard, American Express, and RuPay.
Net Banking: Direct debit from user bank accounts via supported banks.
E-Wallets: Digital wallets like Paytm, Google Pay, PhonePe, and others.
UPI (Unified Payments Interface): Payment via UPI apps.
Other Methods: Other emerging and secure payment methods as per user preferences and technological advancements.

2. Subscription Plans

Explanation: The website offers various subscription plans tailored to different user needs and budgets. Plans may include:
Monthly Subscription: Recurring charge every month.
Quarterly Subscription: Recurring charge every three months.
Semi-Annual Subscription: Recurring charge every six months.
Annual Subscription: Recurring charge every year.
Lifetime Subscription: One-time charge for unlimited access.

3. Pricing and Taxes

Explanation: All subscription prices are clearly listed on the website. Prices include applicable taxes as per Indian laws, such as GST (Goods and Services Tax). Users will see the total cost, including taxes, before completing the transaction.

4. Automatic Renewal

Explanation: Subscription plans may be set to automatically renew at the end of the subscription period unless the user cancels the subscription prior to the renewal date. Users will receive a notification about the upcoming renewal and can opt-out if they do not wish to continue.

5. Billing Cycle

Explanation: The billing cycle corresponds to the subscription plan chosen by the user. For example:
Monthly plans are billed every month on the same date.
Annual plans are billed once a year on the same date. Users can view their billing cycle details in their account settings.

6. Payment Security

Explanation: The website employs industry-standard security measures to protect users' payment information. This includes:
SSL/TLS Encryption: Ensures secure transmission of payment data.
PCI-DSS Compliance: Adherence to Payment Card Industry Data Security Standard for handling card payments.
Secure Payment Gateways: Use of reputable and secure payment processors.

7. Transaction Confirmation

Explanation: Upon successful payment, users will receive a transaction confirmation via email and within their account dashboard. The confirmation includes details of the transaction such as the amount, date, subscription plan, and payment method used.

8. Refund Policy

Explanation: Refunds are generally not provided once a subscription service has been used. However, specific refund scenarios are as follows:
Unutilized Service Refund: Users who have not used the service and request a refund within a specified period (e.g., 7 days) from the date of purchase may be eligible for a refund.
Partial Refunds: In some cases, partial refunds may be considered for long-term subscriptions based on the unused portion.
Refund Request Process: Users must submit a refund request through the customer support portal, providing transaction details and the reason for the refund.
Refund Approval: Refund requests are reviewed and approved by the customer support team. Users will be notified of the decision within a specified timeframe (e.g., 14 days).
Refund Method: Approved refunds are processed using the original payment method. If this is not possible, an alternative method will be arranged.

9. Transaction Disputes

Explanation: Users who encounter issues with their transactions, such as incorrect charges or payment failures, should contact customer support. The website will investigate and resolve disputes in accordance with its policies and procedures.

10. Cancellations

Explanation: Users can cancel their subscriptions at any time through their account settings. Cancellations take effect at the end of the current billing cycle, and users retain access to premium features until then. The website does not provide prorated refunds for cancellations.

11. Transaction History

Explanation: Users can view their transaction history in their account dashboard. This includes details of all payments made, subscription renewals, and refunds. Maintaining a transparent transaction history helps users track their financial interactions with the website.

12. Promotional Offers and Discounts

Explanation: The website may offer promotional discounts or special offers. These promotions are subject to specific terms and conditions, which will be communicated to users. Promotional pricing typically applies to the initial subscription period and may revert to standard rates upon renewal.

13. Account Credits

Explanation: In certain cases, the website may issue account credits instead of refunds. These credits can be used towards future subscriptions or services on the website. Account credits are typically offered as a goodwill gesture or for promotional purposes.

14. Third-Party Payment Processors

Explanation: Payments are processed through third-party payment processors. Users agree to comply with the terms and conditions of these processors. This ensures secure handling of payments and adherence to financial regulations.

15. Fraud Prevention

Explanation: The website employs fraud detection mechanisms to identify and prevent fraudulent transactions. This includes monitoring for suspicious activities and implementing security measures such as CAPTCHA, 3D Secure, and manual review processes.

16. Customer Support

Explanation: The website provides dedicated customer support for transaction-related queries and issues. Users can contact support via email, phone, or live chat. Effective customer support ensures timely resolution of transaction problems and enhances user satisfaction.

17. Changes to Transaction Policy

Explanation: The website reserves the right to update this transaction policy at any time. Users will be notified of significant changes, and continued use of the site signifies acceptance of the updated policy. This allows the website to adapt to new financial regulations and user needs.